Refund policy

FINAL SALE & EXCHANGE POLICY

At Ora Movement, we take pride in offering authentic, high-quality timepieces at competitive prices. As a small independent business, all purchases are considered final sale, and we do not offer refunds.

However, we do offer exchanges under the conditions outlined below.

Exchanges

We accept exchanges within 7 days of delivery if:

  • The watch is unworn

  • In original condition

  • Includes box, papers, tags, and protective stickers

  • No bracelet resizing has been done

If these conditions are met, we are happy to offer:

  • An exchange for another product of equal value

  • Store credit (if applicable)

Customers are responsible for return shipping costs unless the item is defective.

Damaged or Defective Items

If your item arrives damaged or has a manufacturing defect:

  1. Email oramovement0@gmail.com

  2. Include your order number

  3. Attach clear photos of the issue

  4. Contact us within 7 days of delivery

Once reviewed, we will provide next steps. If confirmed defective, we will arrange a replacement or exchange.

Why No Refunds?

As a small business operating on competitive margins, this policy allows us to:

  • Maintain fair pricing

  • Ensure product authenticity and condition

  • Protect against misuse and wear

We appreciate your understanding and support.

Order Cancellations

Due to the quick processing time of our orders, we are unable to cancel any orders once they have been placed. Please review your order carefully before completing your purchase.

Contact Us

If you have any further questions or need assistance regarding your purchase, feel free to email us at oramovement0@gmail.com. Our team is happy to help with any inquiries you may have!